The Ultimate Recommendation

serviceblog

Anyone who has used the profiling tool Belbin will be familiar with the various roles we can all migrate too e.g. Plant (the ideas person), Implementer (the doer) etc.  well I am a Resource Investigator (the person who finds someone to help or finds an expert for the team) I love connecting people who I think will either get on or who can help each other.

Thankfully in my job I get to meet a huge variety of people, so I can connect people easy if asked to do so or I spot an opportunity that I feel will be mutually beneficial. There is one prerequisite however before I recommend a professional service provider to someone though and that is that I must be 100% happy with that service and the individual providing the service myself. For me to be 100% happy I need to have had a consistently high level of service over a long period of time coupled with the traits I mentioned in my previous blog regarding the individual being knowledgeable, passionate about their subject area and tailored in their offering to each individual client.

When I was asked for the “thankful list” for a profession or service that others provide that I appreciate I had no hesitation in calling out two people in my life who meet all the criteria above and who I always recommend to others without any hesitation and have done for the past three years.

My hairdresser Nadine of Madison Rae  http://www.madison-rae.co.uk/ and my acupuncturist Verity Allen http://www.verityallenacupuncture.com/ both ladies tick all the boxes on a consistent basis, so if ever I meet people via business or socially I share their contact details.

When working with teams of customer service professionals one key measure universally used to measure the current level of customer service is the Net Promotors Score which simply asks the question would you recommend this service others? This is the ultimate result we should all be aiming for; if all our clients are delighted with the service that we provide they will have no hesitation in recommending your service to others and act as your unpaid salesforce always without realising it.

Sandra works as a coach to business and private clients and is also the author of the book Own It available from Amazon http://amzn.to/2m3l8Vl

 

Smashing The Jar?

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What will the 2013 jar reveal?

A year ago tonight, after a few too many wines over a dinner table in Bristol  we started to talk about new years resolutions for 2013. I volunteered to co-ordinate everyones commitments and keep them in this pink jar until tonight a year later!

It will be interesting to see later on this evening whether all us can remember

1) What did we all  intend to do in 2013?

2) How well have we individually done in achieving what we set out to achieve?

3) Did any original intentions change due to circumstance or did we make a conscious effort to make a change to our goals?

4) Do we want to repeat the exercise this year?

If I reflect personally on these questions and 2013 it would be the following

Yes I can remember what my two goals were clearly. I have exceeded my intention with one of them and adapted the second but feel good progress on that one as well; so overall a massive sense of achievement. Yes I would like to repeat the exercise again as publically committing too and being accountable for your goals to someone else is a powerful process to adopt.

I also met some very inspiring new people throughout 2013  and I am thankful for this. I love it when you learn new skills and meet new people who add different perspectives.  This to me is the key to a good year “never stop learning or expanding your circle of influencers”. Professionally and personally this enables you to continually grow and share this knowledge onto others.

I wonder what the jar will hold for 2014?