What Makes You And Your Team Members Tick?

pexels-photo-209209In my work over the past few weeks the subject of motivation inside and outside of work has come up a lot. When working with new starts in companies the first thing we cover in their training and development induction is personality preferences and then we move onto their motivational makeup. When you start thinking about what motivates you it is good to consider both professional and personal life. Some people are lucky enough to find professional roles that tick a lot to their motivational mix boxes however in the majority of cases some of our motivational requirements are met by work while others are from outside of work activities. It doesn’t matter how your motivation is fuelled however it needs to be from one source of the other to ensure you are fulfilled and happy with the direction in your life

There are many different things that can motivate us individually and if you manage a team of people it is time well invested to understand not only your own motivational factors but also those of each person who works for you. There are many different models you can use to facilitate a discussion on this subject and the one that I have used for over 10 years has a grid of 21 different things that can be considered ranging from Rewards – e.g. money, perks, status to Creativity to things like suitability,structure and security to name just a few of the 21. The whole point of a discussion around motivation is so that both parties work out what makes the other person thrive. It is also helpful to realise that what motivates one person might de motivate another e.g. I am motivated by new challenges and the types of people I work with whereas my business partner is motivated by variety and fun and recognition. From a leadership perspective  working what each member of your team needs to keep motivated is like a golden key. It is also useful to find out what has a demotivating effect on each individual so that if you do have choice it the type of project or tasks that you allocate out amongst the team you can match these to the right person wherever possible.



Sandra works as a coach to both business and private clients and more information can be found at http://www.sandrawebbercoaching.com she has also published a self development book called Own it http://www.own-it-book.com 


Career Health Check


As we are still at the start of the year it’s a good time to take some time out to review career health alongside any lifestyle or well being audit you may have already done.

In my work as a career and performance coach my discussions with clients often centre around how they can either

  1. Change careers
  2. Get more enjoyment out of their work
  3. Get better at their work
  4. Minimise the amount of stress they are experiencing at work
  5. Hand some difficult characters at work
  6. Raise their profile at work
  7. Progress to the next level in their company, industry etc
  8. Be brave and make some drastic changes e.g. like number 1 above or setting up their own business

The people who I love to meet are those people who really love what they do in both life and work. As most people spend a large percentage of the week at work its important that if there is something not quite working right in this aspect of our life that you first identify it and then put in place some actions to make improvements

So, in this first month of the year ask yourself the following questions?

  • Looking back at 2017 how happy am I with my work out of 10 (1- not happy at all, hate it to 10 – happy and enjoy it a lot)
  • Which bits of your working life do you love? Make sure you keep doing this.
  • Which bits are you unhappy with – what action can you take?
  • Do you feel you are using your full potential at work? If not, which skills are you not using? How can you plan to utilise these more?
  • Did you undertake any training or development work for yourself in 2017? Have you got anything else planned for this year? Often leaders spend so much time developing their team they forget about themselves.
  • Do you have clear goals or areas of focus for 2018? If not identify at least one
  • How is your work/life balance and stress levels – any work needed here in 2018 – what small habits can you change.

Take an hour out this month and conduct a mini career health check on yourself, pick a couple of actions and then repeat the process half way through the year.


Sandra works as a coach for Businesses and Private Clients. More information can be found at http://www.sandrawebbercoaching.com. She is also author of the self development book Own It available from Amazon http://amzn.to/2m3l8Vl




Wellbeing 2018

water-drink-detox-detox-water-122444.jpgSo, following on from my last post I had cause to review my own health and wellbeing at the end of 2017. During my enforced rest and relaxation period I couldn’t help but take stock and ask myself, in classic end of the year review mode, whether I need to make any additional changes to my own health and wellbeing practices this year.

 I have never been unhealthy in my lifestyle, but I am a great believer that as we age we do have to continually tweak our habits further to keep as vibrant as possible both mentally and physically.

 In recent years I have drastically reduced my reliance on sugary and processed food. I have replaced intense competitive exercise with equally physically challenging but kinder on the body and soul yoga. Each year I have challenged myself to “learn to like “certain nutritious foods that previously I had avoided e.g. eggs, yogurt and avocado as examples. Majority of time I eat sough dough bread and don’t enjoy normal bred now.

On the more cosmetic side I have broken my reliance on hair straighteners that were ruining my hair and acrylic nails that were ruining my nails (the nail addiction was only broken in 2017) which as well as being healthier choices have freed up an incredible amount of time.

 So, what next in 2018, what other changes could I make?

  •  I love my morning coffee, but I would benefit from reducing my daily caffeine intake via reducing the number of cups of tea and replace this with herbal teas from midday.
  •  I have no desire to go vegetarian at all however I could ensure more of my meals are fish or poultry based with more vegetables and less carbohydrates.
  •  I need to ensure when out on the road at business clients I don’t eat processed rubbish, this means planning and taking healthy food with me.
  •  I am going to keep learning Spanish as intellectually this is good for me and very challenging.

 My daily Ashtanga Yoga practice is a well-established habit however I have lost my way with my regular meditation habit which used to be good. 10 mins a day would be a fab discipline to get back into.

So you see there are always things that can be improved. No matter where you are starting from what few shifts can you make to take things up to a new level to aid your health and wellbeing in 2018?


Make Plans Then Accept Changes


I am writing this sat in a cafe in Palma in the final few hours of 2017. When I originally planned a few days away over the new year period I had many ideas of how I would spend my time away. Last year we did a similar thing and spent a very pleasant few days based near the marina in Palma mooching between shops and cafes in spring like conditions with scheduled yoga practice and triathlon training punctuating our days. My original plans this year was much the same however with the intention this time of exploring the island more by using the local buses rather than hire care. In my normal goal orientated way, I had a mental list of the places I wanted us to visit and I planned on visiting my Yoga shala here at least twice.

Well the universe had other ideas, I started feeling unwell on Christmas Day and by the time the plane had landed on Boxing Day I was experiencing the familiar signs I had witnessed in others over the last few weeks of work to illustrate the winter lurgy had finally got me in earnest.

The first part of the planned adventures worked ok, and we managed to find the right bus at the airport to reach our hotel and when we got to the hotel it was a nice one (thank goodness as earlier in the year we ended up staying in a really grotty place for a week, that as not good). Again, in my normal driven way I tried to carry on as normal for the first few hours however this is when my learnings since catching glandular fever four years ago did kick in and I am thankful for that. It became obvious after these initial few hours that this lurgy was a nasty one, it wasn’t just a cold it was rendering me completely exhausted. I needed to accept my plans needed to change and I would be foolish to push on in a bloody minded way through and this. My old self would have tried to fight it for longer and probably made it worse. This is what happened in 2013 I didn’t listen to my body or read the signs of illness. In that year the moment I thought I was getting better I started to recommence my triathlon and sometimes even crazily enter a race! Then I would have a relapse and be back where I started ill again, and this went on from February to September in a cyclic way until I was diagnosed with Glandular fever and the penny finally dropped.

 So rather than months for the penny to drop it now takes a couple of days. that’s what I call progress. It doesn’t mean it’s any less frustrating, but I am better with the acceptance and adaptation phases than I used to be. Although I am disappointed to have missed out in my daily yoga over here in Palma and we haven’t managed to see as many new parts of the island as I planned too does it really matter in the whole scale of things? I have taken much more rest over here in a hotel environment than I would have done at home where I would have been tempted to muddle through domestic chores as a minimum. Hours spent lying under blankets in a hotel room is new territory for me but that is obviously how I was meant to spend the end of 2017 resting physically and mentally.



New Challenges Mean New Frustrations


Anyone who knows me or has read my book Own It will know that I always like to be working on a new challenge however sometimes I do wonder why I do this as it is not always easy.

 I love the initial phase when a new idea bubbles up or just comes completely out of the blue in what I call a moment of clarity! It’s happened to me many a time e.g. Deciding to qualify as an accountant in the 1980’s, setting up the business in 2000, doing my first triathlon and then an Ironman! Well the challenge that came up from nowhere this April while on holiday in Lanzarote was I want to learn Spanish and be above average.

 So, the familiar pattern starts, and I secured a Spanish teacher before the return flight landed at Bristol airport and I was telling everyone this was my new “non-work” project. I discovered a brilliant app Duolingo thanks to a client who recommended it and initially everything was great.

 Now nearly eight months later reality has hit learning Spanish is hard and requires a lot of time and effort. I keep meeting an amazing amount of people who I didn’t realise can speak Spanish well some who did A levels or degrees in it. I have also met a lot more people who have embarked on a similar project, maybe with a different language, who have given up when they got to the stage I am currently at. It’s not as easy as I thought it was going to be. I am myself at that decision point, how much do I want this? Is my reason for doing this strong enough?

 Well at the time of writing yes, I am still fully committed to learning this language even though it’s not going to be as easy as I originally thought. I am going to have to put more effort and time into this if I want to achieve my goal however you will notice I didn’t put a timeline on this challenge and this was for a reason I wanted it to be a fun, non-work-related pastime. I certainly know an awful lot more Spanish than I did in April of this year and I need to remember this. My understanding and recognition of words is much better however there is still a lot more work to be done in pronunciation and understanding what is been said by the natives rather than a slower paced Spanish lesson.

 So, it’s a challenge you bet it is and it’s tougher than I thought but that is ok it just might take a bit longer than I originally thought and I have now got great respect for those people who can fluently speak a second language.



 Sandra works as a coach or Businesses and Private Clients. She is also author of the book Own It regain control and live life on your terms available from Amazon http://amzn.to/2m3l8Vl



The Ultimate Recommendation


Anyone who has used the profiling tool Belbin will be familiar with the various roles we can all migrate too e.g. Plant (the ideas person), Implementer (the doer) etc.  well I am a Resource Investigator (the person who finds someone to help or finds an expert for the team) I love connecting people who I think will either get on or who can help each other.

Thankfully in my job I get to meet a huge variety of people, so I can connect people easy if asked to do so or I spot an opportunity that I feel will be mutually beneficial. There is one prerequisite however before I recommend a professional service provider to someone though and that is that I must be 100% happy with that service and the individual providing the service myself. For me to be 100% happy I need to have had a consistently high level of service over a long period of time coupled with the traits I mentioned in my previous blog regarding the individual being knowledgeable, passionate about their subject area and tailored in their offering to each individual client.

When I was asked for the “thankful list” for a profession or service that others provide that I appreciate I had no hesitation in calling out two people in my life who meet all the criteria above and who I always recommend to others without any hesitation and have done for the past three years.

My hairdresser Nadine of Madison Rae  http://www.madison-rae.co.uk/ and my acupuncturist Verity Allen http://www.verityallenacupuncture.com/ both ladies tick all the boxes on a consistent basis, so if ever I meet people via business or socially I share their contact details.

When working with teams of customer service professionals one key measure universally used to measure the current level of customer service is the Net Promotors Score which simply asks the question would you recommend this service others? This is the ultimate result we should all be aiming for; if all our clients are delighted with the service that we provide they will have no hesitation in recommending your service to others and act as your unpaid salesforce always without realising it.

Sandra works as a coach to business and private clients and is also the author of the book Own It available from Amazon http://amzn.to/2m3l8Vl


Inspirational First Impressions


We are all familiar with the phrase “first impressions are important” and it is so true still. What is it that creates that positive first impression when we meet someone that means we go away from this initial encounter saying how inspirational this person was to anyone we meet. Over the past few years I can vividly remember a few people I met briefly that left this impression on me and I have been trying to work out what were the qualities these folks had.

Firstly, the people I have in my mind were all very passionate and knowledgeable about their profession or had a clear purpose to their enthusiastic about wanting to share their experiences, knowledge and expertise with others.

The other trait these people had was they looked after themselves and took time to do this. They were all varying ages and physiques however they had healthy habits prioritising their self-care and daily wellbeing regimes. A saying “you can’t give what you haven’t got” comes to mind here as these individuals were helping others in some way by being of service, teaching or helping develop students and clients.

They all showed genuine interest in me from that first encounter, they went out of their way to try and work out areas of difficulty or subjects that were important to me. They weren’t in a “one solution fits all” mode, their approach and their listening skills enabled them to tailor their offering to my circumstances.

Continual learning was a priority, and this was evident quickly in that they weren’t standing still, they all had new projects they were working on or new countries they planned to visit. In each of their chosen professions they knew there was a lot more to learn and they were hungry to first take on this learning themselves and then share it with others.

Finally, they were all generous with their time and their knowledge demonstrating the ability to identify people, books or resources that they thought might help each individual and they then facilitated those connections which demanded their own personal time and commitment to action,

None of this stuff is difficult however rarely is it all packaged together which makes this a winning cocktail of behaviors that creates such a positive first impression. Think back over the year who has created this impression with you? Any other qualities to add to the above list?

Sandra is professional coach working with Businesses and Private Clients http://www.sandrawebbercoaching.com