Never Miss Twice – Cultivating High Performance Habits

Image created by Bristol Artist Rachael Johnson – Instagram @rachael.johnson20art

Building high-performance habits into your routine and working environment can serve both you and your team professionally and personally. Different leaders need and want different things from their schedules, so this post will look at how you might incorporate reflective activities into your routine to ensure greater long-term productivity.

Looking from the outside in

Dedicating time to planning your business strategy will allow you to establish productive parameters going forward. This is what we call working ‘on the business’ rather than ‘in the business. An effective way to approach this, is to make a list of the activities that you might deem ‘in the business’ which will often be delivery of services, sales and marketing, administration, and direct managerial work.

Working ‘on the business,’ however, might involve thinking about where you are going next, to ensure you are headed in the right direction and have the best tools to get you there. Assessing the processes your business runs on and thinking about streamlining them will help here.

Bringing your team in to work ‘on the business’ is a fantastic way to pool ideas, although be sure to keep your vision at the front of your mind, and to ensure your long-term plan fits with your employees’ wants and needs. This might be done by building in a regular monthly 1-1 with the team, a wonderful way to encourage inter-team communication at the same time.

Working on you

Taking time to work on self-development tactics will also benefit your productivity. A personal habit that comes up a lot in my client sessions, for example, is building in certain routines. Incorporating exercise or meditation into your day will benefit you on a personal level and begin to flow into your working productivity. Having a repeated morning routine is also likely to bring clarity to your day. Taking regular breaks through the day is important to keep your mind focused on the task at hand. Using a habit tracker can be a useful tool to make sure you carry out these activities every day, and after a while they will have become instinctive and routine. Having an accountability buddy who is either trying to cultivate the same habit or another habit but also wants to be held accountable for embedding it – you can buddy up and keep each other accountable for your progress.

Scheduling time

It is important to block time out in the diary for these reflective activities and the building of high-performance habits. It is extremely easy for tasks that are not short-term priority to be pushed behind those that produce immediately visible results. In the long-term, however, building strong routines based on habits that take a bigger picture approach, both to the business and to yourself, will be of great benefit. Establishing patterns is the most important thing here.

Joining one 20-minute yoga session or spending a lone hour thinking about your business strategy is not likely to make any difference. Practicing yoga every morning and blocking out a few hours per week to working ‘on the business,’ however, will ensure these positive activities are conducted. Of course, days are busy and adding anything more to the to-do list might seem overwhelming. But often, even small chunks of time dedicated to activities that are frequently repeated in a regular way, can make it easier for the rest of your time to fall into structured place.

A recent quote that resonated with me concerning habits was from a new book entitled High Performance – Lessons from the Best on Becoming Your Best – Jake Humphrey & Prof Damian Hughes https://amzn.to/35lgleq “Above all remember this simple motto: Never miss twice. Yes, on some days your habits might slip. But if high performers miss one day, they never miss a second.” Page 183. This quote was originally from Atomic Habits by James Clear https://amzn.to/3hw4Jr A another excellent book on this subject. Also check out The High-Performance Podcast https://bit.ly/3HBgYxo – listening to inspirational podcasts another habit to embed into your week.

Fostering A Healthy Team

Image created by Bristol Artist Rachael Johnson – Instagram @rachael.johnson20art

As the new year begins, we are often encouraged to ‘start afresh’ and overhaul previous modus operandi. By internalising this mentality, leaders can often make their employees feel that they too must change their attitudes and approaches. This, in turn, could demoralise staff who feel may feel undervalued and unconfident just being who they are.

Instead, beginning the new year with a positive focus will support the fostering of healthy workplace cultures where staff feel inspired. A great way to do this is to develop processes which allow employees to think confidently about their unique skills and abilities.

Encourage reflection

Whilst one-to-ones are often embedded in managerial strategy for the purpose of encouraging reflection, an environment which builds employees self-worth can also be developed in other ways. Where teams are asked to reflect as a group, individuals are provided with the opportunity to consider where their skills lie and have their abilities further attested to by peers. Peer validation is an important element in the building of confidence, so consider about hosting a group feedback session to promote mutual admiration amongst colleagues and highlight individual strengths.

Think beyond binaries

Often, feedback from managers is provided within the framework of ‘what went well’ and ‘what could be improved’. The connotations of this are that employees contribute well in some ways, and less well in others. This in turn leads to an understanding that some skills are superior to others. Helping employees to think beyond the binary of ‘positive’ and ‘negative’ attributes often allows them access assets that are traditionally undervalued, and in turn improve their self-confidence at work.

Encouraging peer group reflection might also help employees to understand that skills they might undervalue within themselves are just not being deployed in the right context.

Considering how certain attributes might contribute differently to certain areas of work will allow individuals to value all parts of their performance. It also draws attention to how working with peers can help individuals to bridge gaps in employees own ways of working, which might have been hindering their contribution.

Use reflection tools

The Creative Type quiz (https://mycreativetype.com/) by Adobe is a great tool for facilitating this way of thinking. Though a set of abstract questions, this software aligns the quiz-taker with a working personality type and highlights their strengths. In addition, however, it identifies which other ‘creative type’ you might work well with to maximise your potential. Undertaking this quiz as a team, and reflecting on it together, introduces non-hierarchical ways of thinking about ability, beyond the binary of positive and negative. This activity therefore reinforces the value of employees both as individuals and as a team

This was my creative type

Equally the VIA Strength Finder ( https://www.viacharacter.org/survey/account/register) could be used to encourage group-based reflection on what each employee brings to the team via their natural strengths, helping the collective group to leverage of the skills of each other and in turn create a positive working environment which boosts confidence and morale allowing each member to contribute in areas where they naturally excel.

Find out your top strengths using this free online tool

Juggling Priorities

We all know the feeling of being overwhelmed. The inbox is flooded with unread messages, the calendar is full, and the to-do list looks unmanageable. It is important to gain the ability to manage your time between short-, medium-, and long-term tasks and projects. By exploring how to spend time on the right things we begin to see the importance of setting a personal agenda to get your focus back on track.

This post will introduce two tools for developing time and project management skills that have proved very effective in my work with clients. The first is the Third Habit outlined in Stephen Covey’s The 7 Habits of Highly Effective People, which details the importance of prioritising tasks.

Managing priorities

In Habit 3, Covey encourages leaders to ‘Put First Things First’. Here he refers to the Four Quadrants of Time Management, by which all tasks are classified in terms of both urgency and importance. Tasks in Quadrant I might entail important deadlines and crises, those in Quadrant II tasks contributing to long-term development. Quadrant III refers to small and potentially distracting deadlines, whilst Quadrant IV’s distractions are frivolous and often pertain to procrastination.

The process of working with these quadrants entails first identifying the levels of urgency and importance in certain tasks, and in this way becoming more reflective on your working patterns. Covey advises us to spend more time in Quadrant II, with tasks and projects that are important but not urgent. These tasks are about planning, prevention, and improvement. By focusing attention on them we begin to prevent crisis situations from unfolding and maintain a healthy balance between productive work and understanding our limits.

To do this, Covey argues, we must reassess the time we spend on Quadrants III and IV, which should respectively be delegated to others and eliminated entirely.

Visualising the plan

To assess how much time, we spend in each Quadrant, however, we must first identify the levels of importance and urgency in our routine tasks/medium term projects/long-term goals. Here I introduce a second tool which comes from the fifth chapter of my book, The Evergreen Executive.

As an idea generating tool for you to design and generate your own Plan On A Page take a look at this downloadable template https://www.sandrawebbercoaching.com/downloads/Strategic_Plan_On_A_Page.pdf

By creating a plan on the page, it becomes easier to see what your priorities are and where your time should be spent. It can also be used to communicate and assign ownership to other members of your team

Taking charge

We all work collaboratively in many ways, and it is important to recognise the impact that relational work has on our time management. Leaders often feel themselves getting pulled in different directions by many people. They are often juggling multiple projects and are relied on heavily by different teams. By refocusing attention towards your individual agenda, it becomes easier to identify important tasks and prioritise these. Time management works hand in hand with personal management, and by regaining agency you can achieve efficiency in your work practice.

Reframing Imposter Syndrome

One phrase that has come up in many of my coaching conversations over the past few months is “I think I am suffering from Imposter Syndrome”. This has been mentioned by leaders who are looking for new roles, individuals who have been in their existing role for some time, and people who are new into their current position.

One of the main barriers to leaders reaching their full potential is not a lack of skills and experience, but instead a perceived lack emanating from low self-confidence. In a 1970s study on the impact of this work-centred around self-doubt, it was coined ‘Imposter Syndrome’. From here on this phenomenon has been understood as a limitation by which skilled workers doubt their competence and believe they are not talented enough to belong in their position. In 2014 study of 116 executives, 60% stated that imposter syndrome had an impact on their leadership.

When understood in this way, as a disadvantage, imposter syndrome can have huge consequences on peoples’ attitudes towards and behaviours at work. Some might overwork and refuse to ask for help to meet impossibly high standards, with the aim of combatting imposter syndrome by gaining proficiency in the workplace. This response often leads to burnout which can have hugely detrimental effects on wellbeing. Others lean into the insecurity and begin to avoid feedback and opportunities for promotion, believing that they don’t deserve to be given any merit.

First step to moving forward – open up communication

To tackle this exhausting feeling, opening up communication around imposter syndrome will allow the insecurity to be humanised and understood as a necessary and universal part of professional progression. Self-doubt can lead to rich and valuable reflection but should be balanced with positive reinforcement regarding what you have already accomplished and using this to move forwards and build self-belief. Changing the focus from the feeling of Imposter Syndrome as being a limiting factor, look at the evidence of what you are good at and can bring to your role and move towards a reframing of your situation as a natural phase of personal growth which you can easily move through.

A huge barrier to overcoming imposter syndrome is the feeling that you don’t belong in comparison to others. Breaking the silence on these thoughts, therefore, can help you understand how widespread they are. But this can only start with you, and openly acknowledging these feelings will give colleagues the opportunity to do the same. Imposter syndrome has been found as one of the top fears for executives, so there’s no chance that you’re feeling them alone. Take the first step by talking to a trusted peer, line manager or external coach/mentor and move forwards from here.

If you need any further help please reach out using sandra@sandrawebbercoaching.com for an initial free consultation.

Sandra works as an executive coach for a multitude of businesses and private clients. She has over 30 years of experience to draw from in her work and has a particualar focus on creating high performing leaders.

7 Stages of Lockdown Working

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Well when I wrote the last blog at the beginning of this year I could not have imagined what lay ahead for us all. There were the beginnings of headlines coming on the news about a virus called Covid-19 in China but as our family returned from a Christmas holiday spent over in Palma Majorca we were blissfully unaware of the big changes ahead.

Even as we all continued to work during the first two months of the year I don’t think we imagined that life was literally going to come to a pause phase as the UK Lockdown was announced on March 24th 2020  I remember the date clearly as my birthday was on March 25th and it was celebrated as one of the first of many lockdown birthdays that quickly became the norm amongst us all.

Continuing to work with both business and private clients over the past few months it has been interesting to observe how we have all (myself included) coped with these changing times that came about so suddenly. I have identified a few common stages as the weeks have progressed:

Stage 1 – Wow this has actually happened, we are all based at home (shock)

Stage 2 – Adjusting to working from home (immediate knee jerk reactions)

Stage 3 – New routines develop (how can I make this work for me)

Stage 4 – Am I optimising this situation as much as I should be? (guilt/doubt)

Stage 5 – What do I enjoy and not enjoy about this (reflection/evaluation)

Stage 6 – How can I integrate the best bits moving forwards ( new ways of working/living)

Stage 7 – Prevent just slipping back into old habits that didn’t serve you (embed changes)

For me personally there have been good days and bad days with both clients and friends sharing that they have experienced the same. A lot of good has resulted with time that would have normally been spent commuting, stuck in traffic and extra long meetings being spent either on more meaningful work, projects that needed to be completed or getting to know others better. Funny moments have included people having meetings with me in cars on drives to get away from young families to my elderly neighbours checking that I am ok as they haven’t seen me for days due to endless Zoom meetings!

Productivity has been good even getting book two published hence the image to this post – now on Amazon https://amzn.to/3gh95jw and streamlining social media strategy. Both of these things had been on my to do list for many months. I walk daily now easily meeting my 10K steps a day compared with 4k prior to lockdown. I have polished up my process of online coaching now that it is 100% virtually delivered compared with 25% before plus it feels good to have more meaningful relationships with my neighbours rather than going for weeks without even stopping to chat! The challenge is to keep the good stuff going!

Its Good To Mix Things Up A Bit!

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A few weeks ago, in a regular client meeting one of the directors made a comment that has stuck in my mind since…. she said, “it’s good to mix things up a bit every so often”. We were talking about business changes that were happening, changes in personnel and a potential merger that looked likely to happen in 2020. Her reaction to all the changes that were happening impressed me because it wasn’t one of fear despite the uncertainty that was ahead regarding her own role. Some other people could have had an opposite response to the same set of circumstances. They could have been fearful and negative about all the changes and if they were vocal about their personal reaction then this could have rubbed off on other people involved who were perhaps themselves feeling uncertain about what the impact would be on them.

 I think we can all get comfortable, myself included especially when things are working relatively well, and life is ticking along. When this happens to me personally I do enjoy the stability for a while and there is the reassurance that you can work or live with relatively little pressure when you know what to expect and you are doing things well within your ability levels and capacity. Don’t get me wrong having periods in our life when we operate in this way are great and in fact needed as we don’t want to always be living in a pressurised, unpredictability way as this can be very stressful.

 The tricky thing I think is recognising when the time is right to “mix things up” or start doing something different or consider changing something that is working ok. They word OK is I think the key and is what I have been thinking about since hearing that phrase made by one of our clients a few weeks ago. A lot of the changes we have made to our business in the last year haven’t been triggered by things breaking or circumstances demanding we change. The changes we have made have been to things that were working OK, things that could have gone on in that way for many months or years and could have been still satisfactory. We decided to make the changes we did for a couple of reasons firstly we weren’t enjoying some projects anymore; the comfortable feeling was starting to tip into a feeling of dissatisfaction as we knew OK could have been great. The second reason was that we weren’t growing personally or professionally and when you are in the business of encouraging personal development role modelling the right behaviors is important.

 In finishing this, first post of 2020 at the turn of the year and decade, one question I will leave you with is this “Is there anything that would be good to mix up a bit in your life in 2020?” Go for it, take things from OK to great.

 

Leadership Fundamentals – Understand Your Team and Your Customers

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This follows on from an early post entitled  ” Your First 90 days “.

A short cut to success in your leadership role is having complete clarity on who your key stakeholders are, ensuring you know what they expect from you and building solid effective two way relationships with them all.

So, where do you start?

Firstly, set out with the intention of building a thorough understanding of all your team members, regardless of their experience level, seniority, area of responsibility, personality and attitude. Approach this project with an attitude of curiosity to build a complete pen picture for each member of your team. Do it in a way that makes sense to you however insure you consider what makes them tick, what their aims and ambitions are short and long term even if its just to keep doing what they already are that is fine at least you know. What challenges do they face, what do they love doing, are their any people they are struggling with. Capture all the this information per person and design a process whereby you are continually building and refreshing this knowledge of each team member so that over the next few months you know them inside out! Use your regular 1-1’s, times when you are working alongside individuals on specific pieces of work and social interactions to gleam further insights. Cultivating this attitude of interest and curiosity will enable you to adjust your leadership style accordingly and look out for opportunities where you can put the right work their way and design appropriate development interventions to help each person grow under your leadership tenure.

In parallel to building an in depth understanding of your team you need to take a similar approach with all your customers internal and external. Try and put yourself in their shoes and anticipate what they need from you and your team for them each to be successful. Armed with your thoughts check this out with each person at the earliest opportunity to ensure you haven’t missed anything and to identify the priority expectations and requirements of your role from their perspective as customers. Often we are busy doing work that we think is critically important which our customers don’t value in the same way.

For both your team and internal/external customers ask yourself “how healthy and enjoyable is the working relationship between the two of you?” Score each relationship between 1 and 10, 1 being very broken and hard work to 10 being extremely productive and enjoyable in fact it doesn’t really seem like work! Identify the most important stakeholders that have the lowest quality rating 1-10 and then think about what you need to do to make improvements.

Take a similar approach with your peer group and your manager so you can establish what each needs from you and how effective the working relationship currently is.

Its worth repeating this type of exercise annually as people change roles a lot and also business expectations change as strategy changes.

Sandra works as an executive coach for businesses and also has a private coaching practice for career/life and business coaching. More information can be found at http://www.sandrawebbercoaching.com. She is also author of Own It – regain control and live life on your terms available from Amazon Check book out here and a recently launched series of Own It Podcasts which gives inspiration and tips for professional and personal life Own It Podcasts

Manager, Mentor, Coach

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The importance of having either a mentor or coach (ideally both) has always been apparent to me from the early part of my career. When I was qualifying as an accountant in my twenties I was lucky to be working for some great role models who encouraged personal development and growth both from a technical and interpersonal standpoint.

I have a clear distinction in my mind between a persons line manager, a mentor and a coach however for others sometimes the lines can get blurred. If you can create strong relationships with all three of these people at any one time different things can be gained from each. At the same time you will feel both challenged and supported if you surround yourself with the right people in all of these roles.

As well as having all three of these people in your life if you can get the opportunity to act in all of these three roles to aid the development of others this is also very rewarding work and allows you to experience what I think are the differences between the roles. Let’s take each in turn and I will explain how I have experienced them

Line Manager – the most obvious in that organisationally this is who you report too if employed, if self employed this won’t be in place and makes the other two roles below even more important to avoid working in a void. A good line manager will ensure you have complete clarity about that is required from your role, give you feedback on whether you are heading in the right direction performance wise while in addition set you stretching objectives and devise a meaningful development plan.

Mentor – this is someone who has walked the path you want to take and has learnt from experience and willing to share how these experiences may help you follow a similar path. They should be inspiring and enjoy helping you proceed in your journey in your way but with the benefit of learnings they may be able to pass on. This relationship normally is in place for a relatively short time until you have discussed their journey. A mentoring relationship can last for about a year however if there is a big gap between where the mentor is and where you are now the relationship may last longer and move into a more infrequent checkin over a longer period of time.

Coach – this is someone you meet with again over a set period of time anything from 3 months to 9 months typically. The coaching sessions act as safe spaces for you to get clear on your goals (work and non work), explore options for action, any barriers you may be struggling to overcome and any patterns of behaviour or thinking that are either working for you or against you. A coach will use established tools and techniques that include powerful questions to unlock the answers that are already inside you. A qualified coach does not need specialist knowledge about what you want to work on or technical expert subject matter.

My recommendation would be to have at least two of these people in your life and to at least get the opportunity to act as a mentor for others in either a professional or personal area.

 

Sandra works as a coach and trainer for both business and private clients. More information can be found at http://www.sandrawebbercoaching.com

The First 90 Days Concept and Practice

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Recently I have been working with a couple of people that have taken on new roles either from internal promotion or moving to a different company. We have been talking about how important it is to have a plan for the initial few months of the role. For many reasons adopting this methodology is helpful: to create a powerful professional first impression, it helps prioritise your time so that you learn as much as you can as quick as you can and you start building relationships with all the key stakeholders.

So what might this 90 day plan look like ? Take a look at a book entitled The First 90 Days by Michael Watkins for some more detailed material.

It should be a very personally created plan that is tailored to suit both you individually and the needs that success in the role require both short and long term.

As Steven Covey states in his book Seven Habits of Highly Effective People “ begin with the end in mind” even when planning for the first 90 day transition period. A few questions that might help you here are :

  1. If you imagine the new role in two years time what do you want to have achieved?
  2. What legacy do you want to leave?
  3. How can you add value to the role?
  4. What type of person do you want to be described as by your team/colleagues?
  5. Describe you short/medium/long term vision for role
  6. What do your stakeholders want from you
  7. How can you take the role to the next level

The next element of the plan is to assess the current resources that are available to you both people and otherwise? How well do you understand the different personalities and motivations of the individuals that are critical to your success? If the answers are difficult in this section the first 90 days might include an action to build this knowledge and assess the resources available.

The final element is what actions are required to close the gap and what are the quick wins that can be accomplished in the first 90 day’s. In addition for the longer term action items, when they are broken down into chunks which are the chunks that can be realistically set down as goals to achieve in this 90 day period and which what chunks need to be assigned to the 180 day plus part of the strategic plan

The final step is to pull all the elements of the 90 day plan above into an easy to update one page top level summary that you can carry around with you as a working reminder and communication tool for the next 90 day’s,

 

Sandra works as a coach with both business and private clients. More information can be found at http://www.sandrawebbercoaching.com 

For New Leaders

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For anyone new into a leadership role or for anyone who has taken over the leadership role of a new team taking the time out to build up a pen picture of each team member is a good first step.

One suggested approach is to create a grid with team members name down the vertical access in the first column and then create a number of other columns across the page where you can note useful information that can help you flex your leadership style in order to get the most out if the individual. Effective leaders have the ability to adjust their approach and leadership style regularly to adapt it to differing situations and the unique differences of team members. Firstly however you need to understand these unique differences and this grid exercise is a way of doing this?

The sort of information that could be useful for the new leader to collect in a systematic way would be

  •  Personality preferences eg Myers Briggs extrovert/introvert sensing/intuitive/ feeling/thinking judging/ perceiving .
  • Motivational and de-motivational indicators for each person
  • Development level eg their current way of working from dependent to interdependent
  • Have they got a clearly defined and understood job description
  • Key objectives
  • Key areas of development
  • Any other useful misc notes

If this grid is compiled and used as a management tool it is useful as a “My Team on a Page ” part of your leadership tool kit . It  can be a useful refresher prior to 1-1 discussions.

Another useful activity to schedule with each team member in the initial few weeks is to allow them un- interrupted time to talk about their personal goals long and short term, for them to share how they prefer to receive feedback and also how happy they are with their current personal development plan. Are they in need of more challenge or more support in their current role. How can you as the new leader be helpful for them.

By taking a genuine interest in what makes each person tick and also how things are currently working out through their eyes it will let them know that you care about them all individually.

Armed with all the above information it will not only allow you to adjust your leadership style accordingly it will also help you understand which developmental opportunities are best suited to which individual in your team. As an effective leader the development and growth of your team should be a key objective.

 

Sandra works with both businesses and private clients as a coach and trainer. She is also author of the book Own It – regain control and live life on your terms. More information can be found at http://www.sandrawebbercoaching.com or http://www.own-it-book.com