We are all familiar with the phrase “first impressions are important” and it is so true still. What is it that creates that positive first impression when we meet someone that means we go away from this initial encounter saying how inspirational this person was to anyone we meet. Over the past few years I can vividly remember a few people I met briefly that left this impression on me and I have been trying to work out what were the qualities these folks had.
Firstly, the people I have in my mind were all very passionate and knowledgeable about their profession or had a clear purpose to their enthusiastic about wanting to share their experiences, knowledge and expertise with others.
The other trait these people had was they looked after themselves and took time to do this. They were all varying ages and physiques however they had healthy habits prioritising their self-care and daily wellbeing regimes. A saying “you can’t give what you haven’t got” comes to mind here as these individuals were helping others in some way by being of service, teaching or helping develop students and clients.
They all showed genuine interest in me from that first encounter, they went out of their way to try and work out areas of difficulty or subjects that were important to me. They weren’t in a “one solution fits all” mode, their approach and their listening skills enabled them to tailor their offering to my circumstances.
Continual learning was a priority, and this was evident quickly in that they weren’t standing still, they all had new projects they were working on or new countries they planned to visit. In each of their chosen professions they knew there was a lot more to learn and they were hungry to first take on this learning themselves and then share it with others.
Finally, they were all generous with their time and their knowledge demonstrating the ability to identify people, books or resources that they thought might help each individual and they then facilitated those connections which demanded their own personal time and commitment to action,
None of this stuff is difficult however rarely is it all packaged together which makes this a winning cocktail of behaviors that creates such a positive first impression. Think back over the year who has created this impression with you? Any other qualities to add to the above list?
Sandra is professional coach working with Businesses and Private Clients http://www.sandrawebbercoaching.com
Linked to my last blog post I will ask you a question. Did you know there is a strong link between clutter and energy levels?
One of the activities I have recently become absorbed with is Minimalism. To be honest this time last year I wasn’t aware of the concept or the growing movement that is building, largely in the US now, around the concept of living a minimal life. I love it when people recommend good books or documentaries, and this is how I discovered this growing approach to life through a recommendation from a friend regarding The Minimalists. A google search later and I discovered the website, the documentary on Netflix and the two guys behind promoting this approach to life using their own experiences to illustrate the benefits.
I have never been a massive collector of stuff but when I began to read around the subject it shed a whole new light on the benefits of decluttering our lives and only surrounding ourselves with things we love or add value to our life. It takes having a bit of a clear out to a whole new level.
In 2016 I had begun to dabble in this concept via noticing another book advertised in a magazine at the hairdressers called The Life-Changing Magic of Tidying by Marie Kondo. Again, as I read this book the concepts made sense and I now see are aligned to the Minimalist approach in it suggests that category by category we sort through our belongings only keeping things that “spark joy”. As a result of this earlier read my wardrobes and cupboards are now organised in the suggested “Marie Kondo” way which makes life so much easier to see what you have, choose what you wear and prevent you buying more of the same type of items. When I first did this, I was astonished how many pairs of blue jeans I have, probably not many by other people’s standards but when they are all staked on top of each other on a shelf it would confirm that I would need to think carefully before buying another pair as I really don’t need any more unless I get rid of or wear out the ones I have already. If I am honest I probably default to wearing only a couple of favorite pairs anyway. When I had sorted my stuff, and stored it in categories if looked so good and this is where the energy impact kicks in. Every time I look in my nicely, colour and category organised clothes collection it makes me feel good, it makes choosing what to wear a lot quicker and generally generates the feeling of me being in control of my stuff rather than the other way around.
Minimalism takes things to another level asking us to question everything we own as to do we love it? and does it add value to your life.? With my jeans example my next project is to sort through the pile and donate or bin any pair that doesn’t pass those two tests! As I type this from our business office a lot of work needs to be done here as we have over 18years worth of stuff maybe that is a 2018 project in the making.
Sandra is a professional coach who works with both Business and Private Clients. More information can be found at www.sandrawebbercoaching.com or www.thekudosgroup.com
You may have heard the phrase “we become an average of the five people we surround ourselves by” Personally I believe this is so true and can have a massive impact on how you live your life and whether you reach your full potential and live the life you want for yourselves.
If I remember back to my early family life I wasn’t born into a family who inspired me to achieve anything other than average. Looking back for the first 21 years of my life the people I was surrounded by were using my own definition of weather character cloudy skies. They were good people and some days were better than others but until I started work for an American computer company Hewlett Packard my aspirations for my own life were average and ordinary.
As I started right at the bottom of this growing American multinational they type of people I found myself spending time with started to change. There were still the cloudy skies folk amongst the people I began to interact with however the big change for me was that I started to come across a more inspirational type of person who was operating on a different level. These people exuded infectious energy, they worked hard, they were professional, they were fun to be with as they knew how to play hard as well! When the company was growing rapidly in 1980’s we certainly worked and played hard sometimes staying behind in the office to reconcile the month-end accounts until midnight and being back at the desk by 8am the next day. I learnt about the importance of teamwork, setting stretch goals and continually improving both processes and taking any opportunity that came my way to attend learning and development events. Some of the course tutors on such training events were also pivotal in my own learning.
Without really realising it at the time my world had expanded and now I was surrounded by some ‘Rays of Sunshine’ These people were impressive professionally but also authentic and approachable at the same time. Not everyone I met was like this but there was enough of them in my life now to know that there was a different way of approaching life. There was another level beyond Cloudy Skies and I wanted to learn how these people lived their life in this way.
So, look back over the last few weeks, list who you spent your time with, how many Rays of Sunshine are in your life? Enough or do you need to find some more?
Learn more about how important it is to understand who you surround yourself by in Chapter 8 of Own It Book available using this link amazon http://amzn.to/2m3l8Vl
When was the last time you sat back and asked yourself “what inspires me?” I did this twice during my recent Spanish holiday. As I drank a coffee in a Spanish Cafe having witnessed one of the many Ironman swim starts that I have been privileged to watch over the past 13 years. Having trained for and completed one of these races myself (1.9-mile open water swim, 112 miles on a bike followed by a full marathon distance run) I know the sacrifices and discipline that it has taken for each one of those people who stood on that start line to get there. On race day anything can happen good and bad it’s an achievement to get to the start line.
Every one of those competitors this morning inspired me along with the friends and family that stood on the beach and gave up a whole day to cheer and encourage each athlete over the many hours as the race unfolds.
The Ironman Machine who organise these races with military provision across the whole world they also inspire me as they explain to nervous athletes what to do at every stage of the event and the many unpaid marshals that give up their time for many hours along the entire route.
At breakfast this morning everyone forced themselves to fuel for the challenge ahead and there were many reflections on the different reasons why each person was taking on this awesome challenge. Some were raising money for charity, some were pushing themselves to physical limits never experienced before some were first timers and one person was competing in this 200th Ironman event.
All shapes and sizes finished the swim and headed out onto bike course for many hours… each one of those people inspired me living life to the full.
The second time the theme of inspiration came up during my holiday was during an Ashtanga workshop I attended in Palma a week after the Ironman event. The teacher who took our workshop was truly inspirational from the moment she started to teach to the moment she left 4 days later. She was authentic, interested, personable, knowledgeable, passionate, realistic, and left an extremely positive impression on everyone she interacted with.
Both very different sources of inspiration but each one inspired me in the fact as far as we know we only get one life so live it to the maximum always.
Over the past few weeks in my private client coaching practice I have been inspired by the number of new clients who are wanting to make significant changes to their lives and how wide ranging the ages of these clients are. Looking back over just the last month I have met with clients ranging in age from 21 to 62 and they all have had similar goals. They are unhappy with where they are currently and want to take ownership,seeking help to either make the necessary changes that they have already identified they need to make; or in some cases they want to explore a number of options and decide which suits them best.
One of the roles a coach plays in this situation is supporting each person who wants to make changes as they embark on the journey and to reassure them that some of the options that are being considered are possible at their age. In my experience having watched people for many years make massive changes to both their personal and professional lives age is rarely an issue once the individual is committed to the process and is prepared to put in the hard work involved to achieve this. Occasionally when working with the younger age group my role as a coach is to work out together with the client some of the stepping stones that need to be put in place to achieve the desired goals or work out a realistic timescale that breaks big goals into bite sized chunks gathering relevant experience along the way.
The most important factor by far regardless of age and also desired goals is the enthusiasm, total commitment and dedication to get unstuck from the current position and do whatever it takes to move towards the future state. The speed people can achieve this is amazing once they have this total mind set to making things happen and surrounding themselves by people who also want to help them move forwards.
So if you are feeling stuck, you can get unstuck – where there is a will there is a way.
For 24 hours last week I was reminded of how good it feels to experience quality service. Quality experiences along with quality products and the positive impression this creates is so important. It also makes me realise how rare these experiences are and that is why they do stand out head and shoulders above the average which is sometimes what we settle for or indeed accept as the norm.
From the first enquiry to the venue, through the confirmation process, to the initial personal welcome to departure; the whole environment and service throughout the stay was first class with attention to detail, unique finishing touches plus added extra surprises. In some of the training workshops Kudos have delivered over the years we have often encouraged organisations to ensure all the touch points with prospective or existing customers are positive and memorable. These touch points are often called “Moments of Truth” and can leave either positive or negative impressions. This venue did any outstanding job from start to finish, from the personal welcome on the steps through to the goodbye goodie bag issued at checkout. It appeared as if a lot of thought had gone into the entire customer experience with some surprises thrown in at various stages to solidify the exceptional experience.
This feel-good factor of quality can impact us as individuals on multiple levels. Here are two impacts just 24 hours had on me.
It got me thinking how often do we audit our own work to ensure our customers are experiencing excellent levels of service at each stage, is this consistent and does it cross across both the service and product part of our offering. When was the last time you walked through the entire customer experience and critically asked is this exceptional? What could we do to make it more outstanding so customers leave us and go and tell others how wonderful it was as this is what happens. When each of us have an exceptional experience, we tell others (it also works the other day when things are a disaster we also tell others probably even more so!) Another question to ask in the mini audit of our customer journey is what could be added in that is a little bit different to make this experience unique and memorable for the right reasons? What little twists could you offer that is over and above the norm?
The second thing I came away thinking was how good it feels to be surrounded by wall to wall natural rather than forced quality. Why should we settle for anything less? How can you get more of this in your life so that it becomes the norm and the standard you therefore set for yourself? A lot of the service I experienced over the last 24 hours was down to the attitude of all the people we met, they were attentive, professional, friendly, natural and delivered the element of the service they were responsible for to an extremely high standard. None of these things cost money so really, we can all do this and, we should all strive to surround ourselves by this especially if we are going through a challenging time, maybe having doubts or just not operating at our best.
In Own IT- regain control and live life on your terms: http://amzn.to/2nzRFne as part of the momentum chapter 6 I encourage people to have a ” what makes me feel good list ” I am just going to add “immersing myself in quality experiences” onto my own list as it feels good and it inspires as well. Also, when you audit who you are spending time with chapter 8 are you surrounding yourself with others that expect and deliver this level of service?
Thank you Dormy House http://bit.ly/T6XRnn for inspiring this blog post and the recent experience … we will be back.
So it has been a while since the last blog and the months have certainly been busy. Just prior to the end of 2016 a project that I have been working on met a key milestone when the paperback version of my first book was published. It took a few more weeks until it was on Amazon in both kindle and paperback version; a few more weeks before it was officially launched and hit number one in 3 categories of Amazon.
The whole experience from the idea, through the planning phase. the writing process followed by the final editing has been amazing. I have learnt so much from those people that are experts in this field and also from others who have already trod this path and kindly shared their experiences and own learning.
The whole project came about very quickly, in fact this time last year I had no intention of writing a book in 2016. This is what happens when you find something that you love doing and it ticks a lot of elements in the individual motivational mix we all have inside of us. Having spoken with other coaches who had written a book I initially just began to explore the possibility of writing one in the future. I was so inspired by the simplistic process that the publishing company suggested that I decided to commit myself to the project in full in July 2016 by investing a whole day in planning the book outline. This turned out to be one of the best investments I made as in the space of 7 hours the ideas for content I already had inside my head having practiced as a coach for 20 years were formulated into 10 chapter headings. It was during this planning exercise that A G.A.M.E. model was also born as a way of formulating how I could convey to readers a few things; the way I work with clients, the way I have achieved major projects in my life and in the end the methodology to actually write the book OWN IT. I will take you through each element in more detail in future blogs but just as an introduction this is what it stands for
A – Awareness of self
G. – Goal Clarity
A. – Act Daily
M. – Momentum
E. – Enjoy & Evaluate
So that’s what I did with the book project. I knew I had the necessary discipline to take the project on, once I set my mind to something I do it! I set myself the goal of writing the book by the end of the year. I worked on some writing each day, I set up a system of writing on my IPAD then transferring it into a word doc in order to keep the momentum of writing alongside my busy schedule. I definitely enjoyed the whole process and I have evaluated what I have learnt for book two!
What I also did was surround myself with the right people – more on this in another blog
If you are interested in finding out more take a look at http://amzn.to/2m3l8Vl or http://www.own-it-book.com