As we are about to enter the season of festivity and celebration it reminded me of the need to ensure we celebrate success, achievements or just continuous hard work throughout the year rather than just at set times.
In the work I do coaching leaders at all levels of the organisation I encourage them to routinely catch people when they do the right things and behave in the right way as this has a dual benefit. Firstly, everyone feels good when they get some positive feedback and recognition plus when we acknowledge that we have noticed someone getting good results, behaving in line with company values or in a professional way it reinforces the message that we want to see more or similar in the future. Most of us have experienced the way that if you laugh or acknowledge a small child behaving in a certain way they keep doing it to get a similar response. As adults it is no different we still like to please those around us.
The way in which you choose to celebrate success however must be individual and meaningful to the recipient and this is where the skill lies. It takes time for leader to get to know each member of the team especially if they have a wide span of control. In my experience this is time well spent understanding each person’s individual personality, building a picture of what is important to that person’s life inside and outside of work plus also identifying their motivational mix; what makes them tick. Once you have built a pen picture of each person it is much easier to work out what type of reward or recognition would likely work for that person when it comes to celebrating success or a period of hard work and dedication. Some people will like to be publicly recognized in front of their peers or senior management while others would like a simple thankyou behind closed doors.
This type of tailored approach is equally important regardless of the size of the team or business. In my work across all sectors and size of company it is most often the individual leader that makes this happen and it becomes part of their leadership toolkit they can take with them throughout their careers.
So, I challenge you how good are you at recognising the efforts of others? is this something you are naturally good at and just need to continue in the way you are or is this something you could do a better job of in 2018. We need to look after our high performers and encourage the growth of future high performers
Sandra is a professional coach who works with both organisations and private client. More info can be found at www.sandrawebbercoaching.com
One of the many training courses I went on during my corporate career was Time Management. We all got sent away after two days with a black Filofax and a binder of course notes. I must admit I still use the Filofax system to this day having had various attempts at putting it all on an electronic device it still works best for me. On this course however I remember hearing about ‘eating elephants’ as a way of tackling very big and complicated tasks. Again, although I don’t use the phrase eating elephants the concept of breaking projects down into bite sized chunks is still part of my everyday life and a technique that is recommended for any type of goal or project that initially seems scarily unachievable at the onset.
Many years later during my NLP training the concept of chunking came up as a technique like on the time management course but this training coincided with a major challenge I had set myself an Ironman Triathlon. The bit that scared me the most was the open water 3.8k swim for many reasons, I couldn’t swim front crawl proficiently and the whole exposure of open water with no safe pool sides to escape too sent me into a cold sweat. The way I got through that swim in August 2006 was breaking that massive scary swim down into bite sized chunks I literally swam from buoy to buoy only looking at the orange plastic thing in front of me in the dark water and then on the next one and the next one. It worked and amazingly I reached the end of the swim to face the 112-mile bike ride. Again, chunking worked it was a three-lap course and I broke each lap down into half so I had 6 bite sized chunks. Same with the marathon run, we had to run out of the town onto a dual carriage way and then out and back twice along the long hilly route before returning through the town back to the finish line, another 6 bite sized pieces. The whole 15-hour event I broke down in my head to manageable achievable elements.
The same approach can be applied to anything e.g. Decide what type of job you want, who advertises these jobs, who do you know who has access to these jobs, what type of CV is needed, interview practice, apply, get feedback, repeat etc.
Sandra Webber is author of Own It Book – regain control and live life on your terms. If you are interested in more information on action planning grab a copy on Amazon http://amzn.to/2m3l8Vl and work though some of the exercises at the end of each chapter.
If you are serious about your own personal development and continual growth an area of work that is never complete is building self-awareness. The majority of inspiring people that I have met in my life have had incredible self -awareness and saw this as an ongoing project and an area of their life that they were always willing to do more work on.
When I initially meet prospective coaching clients one of my first jobs is to ascertain how much work they have already done in this area. Some people have been lucky enough to have worked for organisations that have invested in people development and therefore these clients have attended training courses, developmental activities,360 degree feedback and even sometimes had psychometric assessments. Each one of these experiences has enabled the person to understand more about themselves, the good bits and the bad bits.
I was certainly privileged to have had such opportunities during my corporate career and learnt a lot however the learning hasn’t stopped since leaving and it is this ongoing commitment to personal development and self-awareness that is critical in achieving high performance either as an individual ,a leader of a team, in employment or self employed.
My advice would be to take every opportunity you can to learn more about yourself. What are your natural strengths? What are you passionate about? What interests you to the point that you choose to do it in your own time? What do you want to learn more about? What do others say that you are good at. What feedback have you had either formally or informally? What do you find easy to do? What are you motivated by?
On the other side of the coin what don’t you enjoy? What do you find difficult no matter how you try and apply yourself. What subject matter or tasks do you avoid as they don’t interest you? What feedback have you had from others regarding skills and behaviours you need to improve. What are you quite happy to pay others to do as you know this is more effective in terms of both money and time.
When looking at ourselves consider the following layers
- Personality … what do you naturally like doing and what are you naturally good at
- Motivation…. what interests and inspires you, what makes you feel good
- Confidence … what are you naturally confident doing
- What are your values and beliefs… what is really important in your life, what do you stand for? What do you firmly believe in?
- Attitude… day by day how would describe your attitude to daily life? How do you show up in the world? How would others describe you? A Ray of Sunshine always positive and inspiring , Cloudy – sometimes positive, sometimes negative or a Dark Storm – one of lifes victims.
- Behaviour… what do you do and how do you behave day in day out.
- Image … what image do you present to the world, how would others describe you?
These are just some of the things to consider as you become self aware.Learn more and how to apply this to audit and build your life plan in Own It available from Amazon http://amzn.to/2phNU6t
For 24 hours last week I was reminded of how good it feels to experience quality service. Quality experiences along with quality products and the positive impression this creates is so important. It also makes me realise how rare these experiences are and that is why they do stand out head and shoulders above the average which is sometimes what we settle for or indeed accept as the norm.
From the first enquiry to the venue, through the confirmation process, to the initial personal welcome to departure; the whole environment and service throughout the stay was first class with attention to detail, unique finishing touches plus added extra surprises. In some of the training workshops Kudos have delivered over the years we have often encouraged organisations to ensure all the touch points with prospective or existing customers are positive and memorable. These touch points are often called “Moments of Truth” and can leave either positive or negative impressions. This venue did any outstanding job from start to finish, from the personal welcome on the steps through to the goodbye goodie bag issued at checkout. It appeared as if a lot of thought had gone into the entire customer experience with some surprises thrown in at various stages to solidify the exceptional experience.
This feel-good factor of quality can impact us as individuals on multiple levels. Here are two impacts just 24 hours had on me.
It got me thinking how often do we audit our own work to ensure our customers are experiencing excellent levels of service at each stage, is this consistent and does it cross across both the service and product part of our offering. When was the last time you walked through the entire customer experience and critically asked is this exceptional? What could we do to make it more outstanding so customers leave us and go and tell others how wonderful it was as this is what happens. When each of us have an exceptional experience, we tell others (it also works the other day when things are a disaster we also tell others probably even more so!) Another question to ask in the mini audit of our customer journey is what could be added in that is a little bit different to make this experience unique and memorable for the right reasons? What little twists could you offer that is over and above the norm?
The second thing I came away thinking was how good it feels to be surrounded by wall to wall natural rather than forced quality. Why should we settle for anything less? How can you get more of this in your life so that it becomes the norm and the standard you therefore set for yourself? A lot of the service I experienced over the last 24 hours was down to the attitude of all the people we met, they were attentive, professional, friendly, natural and delivered the element of the service they were responsible for to an extremely high standard. None of these things cost money so really, we can all do this and, we should all strive to surround ourselves by this especially if we are going through a challenging time, maybe having doubts or just not operating at our best.
In Own IT- regain control and live life on your terms: http://amzn.to/2nzRFne as part of the momentum chapter 6 I encourage people to have a ” what makes me feel good list ” I am just going to add “immersing myself in quality experiences” onto my own list as it feels good and it inspires as well. Also, when you audit who you are spending time with chapter 8 are you surrounding yourself with others that expect and deliver this level of service?
Thank you Dormy House http://bit.ly/T6XRnn for inspiring this blog post and the recent experience … we will be back.
So it has been a while since the last blog and the months have certainly been busy. Just prior to the end of 2016 a project that I have been working on met a key milestone when the paperback version of my first book was published. It took a few more weeks until it was on Amazon in both kindle and paperback version; a few more weeks before it was officially launched and hit number one in 3 categories of Amazon.
The whole experience from the idea, through the planning phase. the writing process followed by the final editing has been amazing. I have learnt so much from those people that are experts in this field and also from others who have already trod this path and kindly shared their experiences and own learning.
The whole project came about very quickly, in fact this time last year I had no intention of writing a book in 2016. This is what happens when you find something that you love doing and it ticks a lot of elements in the individual motivational mix we all have inside of us. Having spoken with other coaches who had written a book I initially just began to explore the possibility of writing one in the future. I was so inspired by the simplistic process that the publishing company suggested that I decided to commit myself to the project in full in July 2016 by investing a whole day in planning the book outline. This turned out to be one of the best investments I made as in the space of 7 hours the ideas for content I already had inside my head having practiced as a coach for 20 years were formulated into 10 chapter headings. It was during this planning exercise that A G.A.M.E. model was also born as a way of formulating how I could convey to readers a few things; the way I work with clients, the way I have achieved major projects in my life and in the end the methodology to actually write the book OWN IT. I will take you through each element in more detail in future blogs but just as an introduction this is what it stands for
A – Awareness of self
G. – Goal Clarity
A. – Act Daily
M. – Momentum
E. – Enjoy & Evaluate
So that’s what I did with the book project. I knew I had the necessary discipline to take the project on, once I set my mind to something I do it! I set myself the goal of writing the book by the end of the year. I worked on some writing each day, I set up a system of writing on my IPAD then transferring it into a word doc in order to keep the momentum of writing alongside my busy schedule. I definitely enjoyed the whole process and I have evaluated what I have learnt for book two!
What I also did was surround myself with the right people – more on this in another blog
If you are interested in finding out more take a look at http://amzn.to/2m3l8Vl or http://www.own-it-book.com
The 12 Emotional Steps
I am a planner by nature and whenever I embark on a project the first thing I do is draw up a master plan. This normally works in my favour enabling me to manage workload, meet deadlines, engage other involved parties and set up contingencies in case things go wrong. So when I think I have planned for every eventuality and something happens that blows the plan completely out of the water it is quite a shock and an experience that isn’t that familiar.
- The first emotion is shock – wow I wasn’t expecting that!
- The second emotion is disbelief – how did that happen, events that were completely unpredictable with the knowledge at that given time.
- The third is anger – how can this be happening to me?
- The fourth is disappointment – the master plan didn’t work and I thought it would
- The fifth is uncertainty – now what do I do, I thought this was going to happen and now it isn’t
- The sixth emotion is annoyance as others try and rationalise and suggest alternative courses of action to the one you wanted.
- The seventh – bouncing between acceptance and disappointment gradually more days of acceptance rather than any other emotion
- The eighth – learning and questions, so what did I learn about the plan, the process and myself and what do I want to do now
- The ninth – possible alternatives come into mind and get serious consideration
- The tenth – acceptance of situation, acceptance of any personal learnings and the acceptance of an alternative way forwards
- The eleventh – uncertainty again during the evaluation of all alternatives and decision on one way forwards – will it be as good as the one I originally planned for
- The twelfth – enthusiasm around the new alternative chosen
Now the big question – how much planning do I do for my new option? – should I be less attached to the outcome and more fluid with my planning. Should I trust in what will be will be rather than planning things with military precision and going through the twelve emotional steps above or is that just life?
When did you last meet someone who inspired you? This was a question we debated within the Kudos Team at the beginning of the year as we agreed what activities we were all going to undertake this year to ensure we developed new skills?
I asked many friends, clients and colleagues the same question and the answers were interesting, some people really struggled to give an answer while others gave numerous and varied examples that easily came to mind.
Personally I struggled so I set myself on a mission to find some activities that might solve the problem. This year I have now attended two workshops delivered by two very different people, both did inspire me and also I happened by chance to meet a new client who inspired me greatly….. I looked at the common behavioural traits displayed by all three people.
The qualities I identified were :-
- Passion about the chosen subject area – these people lit up as they spoke about the subject
- Extremely knowledgeable and well read on the subject area
- Could translate the most complex subjects into lay-mans terms for beginners
- Gave equal time to beginners and experts in the group
- Spoke from the heart – didn’t use notes at all
- Had worked hard themselves to achieve their level of proficiency
- Had a genuine interest in the success of others
- Had an absolute belief in what they did
It was great to a delegate rather than a trainer and have the experience from a different perspective. It also made me look at myself and ask do I display the qualities above.
All high performers ensure they prioritise their own learning so make sure you schedule some time in for yours before the end of 2014.