New Challenges Mean New Frustrations


Anyone who knows me or has read my book Own It will know that I always like to be working on a new challenge however sometimes I do wonder why I do this as it is not always easy.

 I love the initial phase when a new idea bubbles up or just comes completely out of the blue in what I call a moment of clarity! It’s happened to me many a time e.g. Deciding to qualify as an accountant in the 1980’s, setting up the business in 2000, doing my first triathlon and then an Ironman! Well the challenge that came up from nowhere this April while on holiday in Lanzarote was I want to learn Spanish and be above average.

 So, the familiar pattern starts, and I secured a Spanish teacher before the return flight landed at Bristol airport and I was telling everyone this was my new “non-work” project. I discovered a brilliant app Duolingo thanks to a client who recommended it and initially everything was great.

 Now nearly eight months later reality has hit learning Spanish is hard and requires a lot of time and effort. I keep meeting an amazing amount of people who I didn’t realise can speak Spanish well some who did A levels or degrees in it. I have also met a lot more people who have embarked on a similar project, maybe with a different language, who have given up when they got to the stage I am currently at. It’s not as easy as I thought it was going to be. I am myself at that decision point, how much do I want this? Is my reason for doing this strong enough?

 Well at the time of writing yes, I am still fully committed to learning this language even though it’s not going to be as easy as I originally thought. I am going to have to put more effort and time into this if I want to achieve my goal however you will notice I didn’t put a timeline on this challenge and this was for a reason I wanted it to be a fun, non-work-related pastime. I certainly know an awful lot more Spanish than I did in April of this year and I need to remember this. My understanding and recognition of words is much better however there is still a lot more work to be done in pronunciation and understanding what is been said by the natives rather than a slower paced Spanish lesson.

 So, it’s a challenge you bet it is and it’s tougher than I thought but that is ok it just might take a bit longer than I originally thought and I have now got great respect for those people who can fluently speak a second language.



 Sandra works as a coach or Businesses and Private Clients. She is also author of the book Own It regain control and live life on your terms available from Amazon




The Ultimate Recommendation


Anyone who has used the profiling tool Belbin will be familiar with the various roles we can all migrate too e.g. Plant (the ideas person), Implementer (the doer) etc.  well I am a Resource Investigator (the person who finds someone to help or finds an expert for the team) I love connecting people who I think will either get on or who can help each other.

Thankfully in my job I get to meet a huge variety of people, so I can connect people easy if asked to do so or I spot an opportunity that I feel will be mutually beneficial. There is one prerequisite however before I recommend a professional service provider to someone though and that is that I must be 100% happy with that service and the individual providing the service myself. For me to be 100% happy I need to have had a consistently high level of service over a long period of time coupled with the traits I mentioned in my previous blog regarding the individual being knowledgeable, passionate about their subject area and tailored in their offering to each individual client.

When I was asked for the “thankful list” for a profession or service that others provide that I appreciate I had no hesitation in calling out two people in my life who meet all the criteria above and who I always recommend to others without any hesitation and have done for the past three years.

My hairdresser Nadine of Madison Rae and my acupuncturist Verity Allen both ladies tick all the boxes on a consistent basis, so if ever I meet people via business or socially I share their contact details.

When working with teams of customer service professionals one key measure universally used to measure the current level of customer service is the Net Promotors Score which simply asks the question would you recommend this service others? This is the ultimate result we should all be aiming for; if all our clients are delighted with the service that we provide they will have no hesitation in recommending your service to others and act as your unpaid salesforce always without realising it.

Sandra works as a coach to business and private clients and is also the author of the book Own It available from Amazon


Inspirational First Impressions


We are all familiar with the phrase “first impressions are important” and it is so true still. What is it that creates that positive first impression when we meet someone that means we go away from this initial encounter saying how inspirational this person was to anyone we meet. Over the past few years I can vividly remember a few people I met briefly that left this impression on me and I have been trying to work out what were the qualities these folks had.

Firstly, the people I have in my mind were all very passionate and knowledgeable about their profession or had a clear purpose to their enthusiastic about wanting to share their experiences, knowledge and expertise with others.

The other trait these people had was they looked after themselves and took time to do this. They were all varying ages and physiques however they had healthy habits prioritising their self-care and daily wellbeing regimes. A saying “you can’t give what you haven’t got” comes to mind here as these individuals were helping others in some way by being of service, teaching or helping develop students and clients.

They all showed genuine interest in me from that first encounter, they went out of their way to try and work out areas of difficulty or subjects that were important to me. They weren’t in a “one solution fits all” mode, their approach and their listening skills enabled them to tailor their offering to my circumstances.

Continual learning was a priority, and this was evident quickly in that they weren’t standing still, they all had new projects they were working on or new countries they planned to visit. In each of their chosen professions they knew there was a lot more to learn and they were hungry to first take on this learning themselves and then share it with others.

Finally, they were all generous with their time and their knowledge demonstrating the ability to identify people, books or resources that they thought might help each individual and they then facilitated those connections which demanded their own personal time and commitment to action,

None of this stuff is difficult however rarely is it all packaged together which makes this a winning cocktail of behaviors that creates such a positive first impression. Think back over the year who has created this impression with you? Any other qualities to add to the above list?

Sandra is professional coach working with Businesses and Private Clients

My Love of Reading



When we were creating the “what are we thankful for in 2017 list” last month and I was asked for “an activity that I can become absorbed/lost in the answer came very quickly. I have always loved reading from about the age of 10 and now having recently been introduced to podcasts this is becoming an equally absorbing and enjoyable activity.

 I remember always having a book on the go initially Enid Blyton with the famous five and Secret Severn series and then from my early teenage years I graduated to detective novels when my grandmother introduced me to Agatha Christie which I proceeded to devour. Reading is a way of spending time by myself and I find it incredibly therapeutic and time does disappear when caught in a book that grabs me. I now love nothing more than a recommendation from a friend or colleague for a good book and I am straight onto Amazon to order. I must admit to still preferring a proper paperback book although for ease of travel the kindle versions are useful it’s just the added screen time that I try to limit at the end of the day, that is a dilemma for me on this.

 My reading challenge in 2017 was to add a bit more variety into my reading, as for the past few years most of my books have been related to either business or self-development. It took a conversation with another lady in the office who always relaxes by reading fiction that made me realise that I had neglected this area and wanted to add it back in. Having made that decision, I am pleased to have read around 6 novels in 2017 from very different authors and have thoroughly enjoyed them so I think in 2018 I will continue to alternate my pile of books in waiting between fiction and non-fiction.

 Podcasts are also becoming important and my initial introduction to these was via my Ashtanga Yoga Practice when some of the teachers started sharing stories via this method. I must admit I now listen to a variety of podcasts but mainly these are work related maybe there is another challenge for me to expand the subject matter wider here next year?

 My additional challenge is to encourage our little grandchildren to read, I always try and buy them books whenever possible in the hope that they might get the same pleasure I have from this pastime.


Sandra is a coach to Business and Private Clients and also the author of Own It available from Amazon